FAQ

Q: Where are you located?
A: Burswood, Western Australia. 

Q: Can I pick up my item to save on postage?
A: Yes! Yes you can! Please select the PICKUP option at the checkout.

Q: How much for a cake topper that says: _____
A: To find out pricing, please visit the Cake Toppers section of the website and find the style you are needing (keeping in mind, most designs have multiple font, colour and material options once you are in the listing).
Once you have put in the information needed you will see the price of the topper.

If you have particular wording that you would like for your cake topper, that isn't already one of our designs, then please visit the 'Make Your Own Cake Topper' listing to make one from scratch. This price may be higher than most of our other cake toppers - but you get exactly what you are looking for.

Q: Can you make this item, but in that colour?
A: Yes, we generlly can! You can find a colour chart in each listing which has multiple colour options. 

Q: How big are your items?
Each item varies - especially the ones that can be personalised with names and words. Eg, a 6inch wide Cake Topper will always be 6inches wide, but the height will change depending on the font type chosen.Please contact us if you need specific sizing, if it is not already listed in the description.

Q: I want a specific size Cake/Cupcake topper. Can you do that?
A: I sure can - please get in contact with us and we will tell you how to proceed.

Q: Can I cancel my order?
A: Yes, that is fine. Although if we have already made your design, then the refund will be less $10 to cover design time.

Q: Do you sell wholesale?
A: We sure do. Please email us to discuss; strachancreative@gmail.com
OR use the Contact Us form on the website.

Q: Do you make Custom Orders?
A: Yes, we try take on all Custom Orders.

Q: How long does it take to get my items?
A:Our turn around time is 2 weeks from the order being placed, to having it posted. 
While a lot of the time it wont be any where near the 2 week mark - we have this time frame in place to give us enough time during the busy periods.
For postage times, please see the 'Postage' page for postage times and T&Cs.