Please make sure you purchase your order with more than enough time before your special event.
Items can take up to 2 weeks to make - depending on how busy we are. Please note that this is production time - see below for postage times.
Items with Express Post purchased will not necessarily be made first - but will significantly reduce the postage wait time.
We post via Australia Post.
All items are sent with tracking numbers, unless you choose 'Regular Post (untacked)' at the checkout for our smaller items.
Regular post generally takes between 3-10 business days.
Express post generally takes between 1-3 business days.
If you are outside of Australia Post's Express Post regions, this time may be slightly longer.
We post worldwide.
If the item you are trying to purchase is saying it can not be posted to your country - please get in touch with us, and we will happily get a quote for you.
In the event that the tracking does not show a successful delivery, and is lost - we will lodge an investigation with Australia Post and work with them to sort the situation out. If they deem it as lost then we will replace your items.
In the event that the tracking shows it has been delivered successfully but you have not received your goods - We will lodge an investigation with Australia Post and work with them to sort the situation out. If they deem it to be a successful delivery due to GPS co-ordinates of the driver at your address, or photographic evidence of safe drop - then we will not replace the items. In this instance, we suggest lodging a stolen goods report with the police.