Please make sure you purchase your order with more than enough time before your special event.
Items can take up to 2 weeks to make - depending on how busy we are. Please note that this is production/processing time - see below for postage times.
Items with Express Post purchased will not necessarily be made first - but will significantly reduce the postage wait time. If Express Post is selected, please note you are only choosing an express type of postage.
We post with Australia Post, Couriers Please and Fastway
Your orders are posted from Perth, WA.
Covid delays - believe it or not, its 2021 and the delays in the postal system are better than parts of 2020, but still not like the used to be.
Please note that orders being sent to Perth locations are still the same, however anywhere outside of Perth can take up to an additional week on the below postage times.
All items are sent with tracking numbers, unless you choose 'Regular Post (untacked)' at the checkout for our smaller items.
Regular post generally takes between 3-10 business days.
Express post generally takes between 1-3 business days.
If you are outside of Australia Post's Express Post regions, this time may be slightly longer.
We post worldwide.
If the item you are trying to purchase is saying it can not be posted to your country - please get in touch with us, and we will happily get a quote for you and set the website up for your location so you can complete your order.
In the event that the tracking does not show a successful delivery, and is lost - we will lodge an investigation with Australia Post and work with them to sort the situation out. If they deem it as lost then we will replace your items.
In the event that the tracking shows it has been delivered successfully but you have not received your goods - We will lodge an investigation with Australia Post and work with them to sort the situation out. If they deem it to be a successful delivery due to GPS co-ordinates of the driver at your address, or photographic evidence of safe drop - then we will not replace the items. In this instance, we suggest lodging a stolen goods report with the police.
If you selected a postage type that was not tracked (eg. our $4 Regular Post Untracked, which is an option on smaller items), we offer no insurance for lost items as we are unable to see if these types of parcels were delivered or not due to there not being any tracking on them. Orders that get lost in the post purchased with this type of purchase will not be replaced free of charge.
We offer this cheaper option for those trying to keep costs within a budget, but they do come with the risk of the above. We always suggest choosing the tracked options (Regular Post Tracked, and Express Post) for those wanting a little peace of mind.
Pickup is available from Burswood 6100 WA. Please select this option at the checkout.